Campuses and hospitals

A campus that grows with its neighbourhood, not against it

For universities, colleges and hospitals, HelloStreet supports both the large building projects and the day-to-day relationship with the neighbourhood: one inbox for questions and complaints, a project page per building project, a register of agreements and regular updates to the neighbours.

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A new hospital wing under construction next to a residential street, with a safe passage for ambulances.
St Elisabeth: the car park opens before the new wing.

The situation

A hospital that stays open while it builds a new wing and a car park

A hospital builds a new wing and a multi-storey car park on its own site, in the middle of a residential area. It stays open around the clock: ambulances, staff shifts, visitors.

The neighbours already live with the parking pressure of visitors and staff. Now a building site of several years is added, with cranes, deliveries and temporary routes.

A university campus has a similar story with different details: student housing, bicycles everywhere, noise on weekday nights, and a building project every few years.

What neighbours ask

  • Will visitors and staff park in our street even more during the works?
  • Will the ambulances still get through?
  • How long will the building site last?
  • Who do I contact about noise from student housing at night?

A typical project, step by step

From the building plan to a campus the neighbourhood benefits from

This is how a building project on a campus that stays open usually unfolds, and how HelloStreet helps you tell neighbours, patients and staff the same story.

  1. Step 1: Plan

    Start with the parking pressure that already exists

    The neighbours already live with visitors and staff parking in their street. Now a building site is added.

    I already can’t find a space outside my own door.
    What you hear in the neighbourhood
    With HelloStreet

    The neighbourhood scan shows who lives around the campus, where pressure is highest and which other works are under way nearby.

  2. Step 2: Informing

    One story for neighbours, patients and staff

    Three audiences, each with its own channel: residents, patients and visitors, and your own staff.

    Where will I park when I come to visit?
    What you hear in the neighbourhood
    With HelloStreet

    A project page with the schedule and temporary routes, a letter for every address in the zone, and the same information for your own staff.

  3. Step 3: Construction

    A building site next to the emergency department

    Cranes, deliveries and temporary routes, while ambulances come and go day and night.

    Is our street going to be the new delivery route?
    What you hear in the neighbourhood
    With HelloStreet

    Site notifications per route and per phase, with the route for emergency services always clearly marked.

  4. Step 4: Reports

    Neighbour complaints, separate from patient queries

    Reports about the works sometimes arrive at the patient liaison service or the front desk.

    Trucks have been driving down the school street all day.
    What you hear in the neighbourhood
    With HelloStreet

    Site reports arrive in the project’s inbox, separate from patient matters, with place and theme. The team sees at once what is urgent.

  5. Step 5: Opening

    A new wing, and less pressure on the street

    The car park opens. That is good news for the streets around the campus too.

    Can residents park there in the evening?
    What you hear in the neighbourhood
    With HelloStreet

    Progress in pictures shows the result, and the commitments to the neighbourhood are visibly closed.

Example

New wing and car park for St Elisabeth Hospital

Hoeveld (a fictional town and hospital) · 500 m zone · 980 addresses

Over three years, the hospital builds a new wing and a car park. Neighbours have complained for years about visitors and staff parking in residential streets.

  1. Before the applicationScan of the zone: parking pressure per street, two schools, a care home and the ambulance routes.
  2. Information eveningA letter to every address and a project page. Parking is the main topic, followed by construction traffic on the school route.
  3. CommitmentsThe car park opens before the new wing; construction traffic avoids school hours; a neighbourhood meeting every quarter.
  4. ConstructionReports arrive in one inbox; every quarter, neighbours get an update on the status of the commitments.

The hospital keeps one overview of its agreements with the neighbourhood, whichever contractor or team is in charge at the time.

Illustrative example. The place, people and figures are fictional.

Questions and answers

Can we use it beyond one building project?

Yes. Next to the pages per project, you can keep a permanent channel with the neighbourhood for the daily operation of the campus or hospital.

Do the emergency services stay reachable during the works?

That is part of your site plan, not of HelloStreet. What HelloStreet does is record agreements such as access routes as commitments, and keep the neighbourhood informed when they change.

Can we inform neighbours, patients and staff separately?

Yes. For each message you choose who receives it: the streets around the campus, your own staff or visitors. The project page tells everyone the same story.

Do site reports stay separate from patient queries?

Yes. Site reports arrive in the project’s inbox, with place and theme, separate from your patient liaison service and patient matters.

Does it also work for a university campus?

Yes. Student housing, bicycles, noise on weeknights and building projects: each topic gets a place in the inbox and the log, with the streets where it matters.

Can we clearly show the route for emergency services?

Yes. Every announcement shows the routes on the map, with the route for emergency services marked separately.

Talk to us about your project

Book a demo to see HelloStreet with a project from your sector, or start with a free neighbourhood scan.

Book a demoRequest a free neighbourhood scan

Early accessWe are starting with a small group of organisations. Book a demo to request a place.

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