Privacy policy
This policy explains which personal data the HelloStreet website collects, why, how long we keep it and what your rights are. It covers this website, not the HelloStreet platform itself.
Who is responsible
The website HelloStreet is published by Ziggu BV, which is the controller for the personal data described here. Contact: privacy@ziggu.io. Address: Vlasgaardstraat 52, 9000 Gent, Belgium.
What we collect and why
| Data | When | Why | Legal basis |
|---|---|---|---|
| Name, organisation, work email, phone (optional), sector, project location, remarks | When you request a neighbourhood scan | To make and deliver the scan and follow up your request | Steps at your request before a possible contract, and your consent |
| Name, email and the details you enter in the calendar | When you book a demo | To plan and hold the demo and follow up | Steps at your request before a possible contract |
| Pages visited, clicks, device and approximate location | When you visit the site, only after consent | To understand how the site is used and improve it | Your consent |
| Advertising cookies and conversion data | Only after consent | To measure the results of our advertising | Your consent |
Who processes the data for us
- HubSpot (customer relationship management and the demo calendar)
- PostHog, EU cloud (website analytics, only after consent)
- Google (Tag Manager and Google Ads, only after consent)
- n8n (receives the forms on this website, such as your request for a neighbourhood scan, and stores them)
- Cloudflare (hosting of the website)
- OpenStreetMap (map and address search on the scan page, only when you open the map; your IP address and search go to the OpenStreetMap servers)
We sign a data processing agreement with every processor. Where possible, we choose storage in the European Union. When a service processes data outside the European Economic Area, it does so on the basis of an adequacy decision of the European Commission (such as the EU-US Data Privacy Framework or the decision for the United Kingdom) or the European Commission’s standard contractual clauses.
How long we keep it
| Data | How long |
|---|---|
| Requests for a neighbourhood scan and demo bookings | As long as needed to follow up your request, and no longer than 24 months after our last contact. If an agreement follows, the terms of that agreement apply. |
| Use of the website (PostHog) | No longer than 12 months |
| Your cookie choice | 12 months, after which we ask again |
| Advertising cookies | No longer than 90 days |
Your rights
You can ask to see, correct or delete your data, to restrict or object to its use, and to receive it in a portable form. You can withdraw your consent at any time through the cookie settings or by email. If you think we do not handle your data correctly, you can file a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit).
Changes
We will update this page when something changes. Last updated: 27 October 2026.