Infrastructure

One story along the whole route, through every municipality

For infrastructure projects, HelloStreet draws the zone as a corridor along the route, reaches every address per section, gives each section its own page within one project, and keeps one log for the owner, the municipalities and the contractors.

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Tram works with a safe pedestrian route along the shops.
Station Road, phase 2: the shops stay open behind a safe pedestrian route.

The situation

A route of twelve kilometres, three municipalities and five years

A road authority renews a railway bridge and builds a cycle highway alongside the line. The route crosses three municipalities, each with its own council, its own priorities and its own local newspaper.

Over the years the project changes hands several times: design office, permit team, contractor. Residents do not see those handovers. They only notice when an answer from last year no longer holds.

Infrastructure needs a long memory and a clear address per section: what happens near my house, when, and who decided it.

What neighbours ask

  • Does the route pass my property, and will I lose part of my land?
  • How long will the road be closed, and what is the detour?
  • Will there be more noise once it is finished?
  • Which municipality do I talk to?

A typical project, step by step

From the first study to the opening ride

This is how an infrastructure project that runs for years usually unfolds, and how HelloStreet keeps one story along the whole route.

  1. Step 1: Study

    Know the route, municipality by municipality

    Twelve kilometres through three municipalities. Each section has its own sensitivities: a school, a nature area, a business park.

    Is that cycle path going straight through our woods?
    What you hear in the neighbourhood
    With HelloStreet

    The neighbourhood scan per section: sensitive places, other people’s ongoing works and earlier discussions about the project.

  2. Step 2: Informing

    Every address along the route, not just people who follow online

    A 100-metre corridor on each side: thousands of addresses and three councils.

    I heard it from my neighbour, not from you.
    What you hear in the neighbourhood
    With HelloStreet

    Letters per section, with a QR code to the project page. There, every resident enters their street and sees what happens near them.

  3. Step 3: Procedure

    Consultation that holds up in the procedure

    Formal moments: a consultation, a public inquiry in each municipality and statutory advice.

    When can I respond officially?
    What you hear in the neighbourhood
    With HelloStreet

    The timeline with the formal stages is on the project page, responses are tracked per municipality and the report shows per section what was heard.

  4. Step 4: Handover

    A memory that survives every handover

    The design consultancy hands over to the permit team, which hands over to the contractor.

    Last year you told us something different.
    What you hear in the neighbourhood
    With HelloStreet

    The log and the register of commitments move with the project. Whoever joins later sees what was promised, to whom and why.

  5. Step 5: Works

    Disruption per section, announced in time

    A railway bridge installed at night, detours for cyclists, weekend closures.

    Is the level crossing closed this weekend?
    What you hear in the neighbourhood
    With HelloStreet

    Announcements per section to the people following there, with the detour on the map. Local press gets the same information at the same time.

  6. Step 6: Opening

    Five years of work, one moment to show it

    The cycle highway opens, and three municipalities want to celebrate.

    Can we join the first ride?
    What you hear in the neighbourhood
    With HelloStreet

    Progress in pictures and a final report per municipality, with what was promised and what was done.

Example

Cycle highway and railway bridge along line 62

Hoeveld and two neighbouring municipalities (fictional) · 12 km route · 100 m corridor

A road authority builds a cycle highway along a railway line and replaces a railway bridge on the way. The route touches a residential area, an industrial zone and two schools.

  1. DesignCorridor scan: 1,140 addresses in four sections, two schools and planned sewer works in one of the municipalities.
  2. ConsultationA letter per section, each with its own page within the project. Comments about a tunnel and lighting come mostly from the residential area.
  3. PermitThe participation report shows per municipality what people asked and what changed, such as extra lighting at the tunnel.
  4. ConstructionAt the handover, the contractor takes over the log and the commitments, with the contacts per section.

Three municipalities, one road authority and two contractors work from the same record, and residents get one answer.

Illustrative example. The place, people and figures are fictional.

Questions and answers

Can several organisations work in one project?

Yes. The owner, the municipalities and the contractors each see what concerns them, within one project and one log.

How do you handle a route instead of a site?

The scan draws a corridor of a chosen width along the route instead of a circle around a site. Addresses, works and sensitive places are then shown per section.

How do we keep an overview across several municipalities?

The route is split into sections, each with its own zone, contact and report. Per municipality you see what matters, and together the whole project.

What if the project changes hands?

The log, the commitments and the approved answers stay in the project. Whoever joins later sees what was promised, to whom and why.

Can we announce night work and closures per section?

Yes. Announcements go to followers in that section, with the detour on the map, and by letter to people without a smartphone.

Can the client, the consultancy and the contractor work together?

Everyone works from the same project page, the same answers and the same register of commitments, so residents hear one story, whoever is in charge. You invite the partners into your project.

Talk to us about your project

Book a demo to see HelloStreet with a project from your sector, or start with a free neighbourhood scan.

Book a demoRequest a free neighbourhood scan

Early accessWe are starting with a small group of organisations. Book a demo to request a place.

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