Community engagement · stakeholder management
Keep the neighbourhood with you, from first plan to last day on site.
HelloStreet is the AI-native community engagement platform for building projects that change a place: housing, offices and schools, public works, roads, rail and energy. Reach every address involved, answer questions in one inbox, and let AI tell you what is going on in the neighbourhood before it becomes an objection.
Early accessWe are starting with a small group of organisations. Book a demo to request a place.
For everyone who builds, permits or runs a site
From the first plans and the public consultation to the last day on site: HelloStreet is made for projects that change a street, a neighbourhood or a route.
Property developers
Housing and mixed-use projects, from the first site scan to the first buyer from the neighbourhood.
Contractors
Construction sites in busy streets: announcing nuisance, handling reports and keeping track of what was agreed.
Cities and municipalities
Public works, street redesigns and other projects where residents, shops and schools all need to know what is coming.
Infrastructure
Roads, railways, bridges, cycle highways and pipelines: long routes through several municipalities.
Energy
Wind farms, solar parks, cables and heat networks: projects with broad support, and neighbours with very concrete questions.
Also for those who affect the neighbourhood every day, or a few days a year
A plan still being drawn, a three-day festival, a plant that has been there for thirty years, a hospital that stays open while it builds. A different rhythm, the same question: what is going on in the neighbourhood, and what do we do about it?
Spatial plans
Zoning plans, area visions and masterplans, where people respond to a future that is not yet drawn.
Events and festivals
Short and intense: inform the neighbourhood before, take reports during and show what you improved after.
Industrial sites
An ongoing relationship with the neighbours: following up noise, odour and traffic, and incident management when something goes wrong.
Campuses and hospitals
Universities, colleges and hospitals that keep growing in the middle of a neighbourhood.
Try it yourself
Who do you reach within 250 metres?
Move the radius and see how many addresses are in the zone, and which school, application or works you must not forget. That is how every neighbourhood scan starts. This is a fictional neighbourhood; we make your real scan for your project.
- addresses in the zone
- 166
Also in the zone
- €Shops on Molenstraat 120 m
- SDe Linde primary school 160 m
- !Molenstraat works, 2027 210 m
- AApplication for 12 homes, Kapelleweg 330 m
- +Ter Beke care home 420 m
No sensitive places within this radius yet.
Dear neighbour, we plan to build homes at Lindenlaan 36. Before we apply for a permit, we would like to hear what you think.
One platform, five jobs
Everything you need to inform, involve and account for the people around your project.
- 1Reach
Zones based on addresses. Letters with QR codes, site hoardings, email, text, push notifications and press releases from one place.
- 2Inform
A public page per project and apps for iOS and Android, in the resident's language.
- 3Listen
One inbox for every channel, with draft replies based on approved information and documents from your project file.
- 4Consult
Surveys, map comments and meetings, with results per street and per theme.
- 5Prove
A complete log and one-click reports for the council, the client and the file.
The building blocks
Reach and zones
Inform exactly the streets involved, on every channel.
Project pages and updates
A clear page per project, with timeline, media and answers.
Progress and milestones
Show the progress, announce the big moments and invite people in.
Inbox and cases
Questions, complaints and compliments in one place, with history per person.
Consultations
Polls, surveys, map comments, ideas and a satisfaction pulse.
Community insightsAI
AI that reads every response and local signal, and tells you what is going on.
AI assistantAI
Answers for residents around the clock, from your own approved documents.
Area data
Permits, sensitive places, population and local calendars for every site.
Reports and evidence
Consultation reports, dashboards and exports in one click.
Site hoardings and press
A print-ready site hoarding with a QR code, and a press release for local media.
Your own AI tools
Connect to ChatGPT, Claude, Copilot or Gemini, and to your project tools, so every answer uses the latest information.
Not just disruption. Progress people look forward to.
Neighbours usually hear about a project when something goes wrong. With HelloStreet you also share the good moments: progress photos, then and now, and milestones worth watching. People who see progress are more patient with the works.
- Demolition finishedMarch
- Tower crane goes upThis week5 November
- Topping outJanuary
- Facade and windowsspring 2027
- Keys for the first residentsautumn 2027
AI
HelloStreet AI listens to the whole neighbourhood
Not only to the people who write to you. HelloStreet AI reads every response, follows the public conversation around your project, and tells your team what matters this week.
🔒 HelloStreet tracks themes, not people. Signals are aggregated and anonymised, and every insight shows its sources.
Ask the assistant AI
This is how the assistant answers on the project page: only from documents your team approved. The resident gets an answer; your team sees which source it is based on. Anything it should not answer goes to a person. Pick a question.
What your team sees Source: Mobility study, version 2
What it looks like
Three screens from HelloStreet, with example data. Feel free to click around.
Dear Linda, from 3 November the bus stop moves to the corner of Park Lane until the end of phase 2 in February. There is a bench and a supervised crossing. The detour plan is on the project page.
Sources: Detour plan phase 2Agreement with the bus operator, 14 Oct
✓ Sent and added to the log
Dear Tom, the Saturday market stays on the square until the end of March. After that it moves temporarily to Church Street; the stallholders received the plan last week.
Sources: Council decision 2 October
✓ Sent and added to the log
Dear Marleen, there will be 41 underground spaces for 34 homes, and 8 visitor spaces on site, reached from Lindenlaan.
Sources: Mobility study v2, p. 12
✓ Sent and added to the log
Community engagement report, Station Road redesign
| Theme | What we heard | What we changed |
|---|---|---|
| Access | Shops worried about deliveries | Daily loading times before 10:00 |
| Noise | Night work close to the school | No night work during the school year |
| Bus stop | Long walk for older residents | Temporary stop 80 m closer |
Every response where it is about: concerned, neutral or positive, per street.
Everything you expect, and much more
Today it is often done by hand: spreadsheets, emails and flyers. Or with a resident app, a participation platform and a stakeholder CRM side by side. HelloStreet brings it together, and does what none of them do: a letter for every address in the zone, draft replies for your team and a neighbourhood scan on open data.
| Functie | By hand (spreadsheets, email, flyers) | Resident apps for construction | Participation platforms | Stakeholder CRMs |  |
|---|---|---|---|---|---|
| Project page without an account | Not included | Partly | Included | Partly | Included |
| Own app and push notifications per zone | Not included | Included | Not included | Not included | Included |
| Letter with QR code to every address in the zone | Partly | Not included | Not included | Not included | Included |
| Inbox for every channel, with statuses | Not included | Partly | Partly | Included | Included |
| AI draft replies with sources | Not included | Not included | Not included | Partly | Included |
| Register of complaints and commitments | Partly | Partly | Not included | Included | Included |
| Surveys, map comments and ideas | Partly | Partly | Included | Partly | Included |
| AI analysis of feedback per street and theme | Not included | Not included | Included | Included | Included |
| Neighbourhood scan on open data | Not included | Not included | Not included | Not included | Included |
| Consultation report as evidence | Partly | Partly | Included | Included | Included |
| Progress, milestones and then and now | Partly | Partly | Not included | Not included | Included |
| Workspace for consultancies with several clients | Not included | Partly | Not included | Not included | Included |
Per type of tool, based on public product information from around sixty players in Europe and beyond, October 2026. "Partly" means: with some players, or in a limited form.
Apps for residents and site teams
The web works for everyone, without installing anything. For organisations that want more, HelloStreet is available as an app for iOS and Android, also in your own branding.
- Your own appYour name and branding in the App Store and Google Play, for all your projects.
- Push notifications per zoneNotifications reach only the streets affected by a closure or update.
- Projects near meResidents see every project around their home and follow what matters to them.
- Site app for teams in the fieldPost updates with photos, log complaints and condition surveys on site, also offline.
- In their own languageUpdates and answers translated automatically into the resident's language.
Offline too
Not everyone reads it on a screen
An older neighbour without a smartphone, a shopkeeper who would rather call, a passer-by at the site hoarding. HelloStreet reaches them on paper and in person, and everything goes into the same log.
Nobody misses out because they are not online.
- Phone: question about parking on Mill Streettoday 10:14
- Information evening: 41 attendees, 12 questions notedTue 4 Nov
- Site hoarding: QR code scanned 23 timesthis week
- Letter delivered to 166 addressesMon 3 Nov
- A letter for every addressPrepared in HelloStreet, with the schedule and a QR code. Delivered with a local postal partner, or by yourself.
- Site hoardings and bannersA print-ready design with the key information and a QR code, for everyone who walks past.
- A number that answersLog calls in seconds, also by voice. They land in the inbox with everything else.
- Information evenings and home visitsWho came and what they asked goes into the log and the report.
Ready for the rules where you work
Consultation and participation are organised differently in every country. HelloStreet is built around the moments that matter in each of them. Your free neighbourhood scan includes the rules that apply to your project.
- UKUnited Kingdom
Councils expect pre-application engagement for major applications, in line with their Statement of Community Involvement. HelloStreet builds the report from your log.
- NLNetherlands
Under the Environment and Planning Act every application states whether and how the community was involved. HelloStreet records how, and writes the participation report.
- BEFlanders
Larger applications go through a 30-day public inquiry. A reform in preparation encourages talking to neighbours before applying. HelloStreet helps you do that and show it.
- FRFrance
Many plans and projects go through a concertation préalable. HelloStreet collects the contributions and drafts the summary (bilan).
- DEGermany
Land-use plans include early public participation (§3 BauGB). HelloStreet runs the online part and documents every response.
- Early engagementLetter, project page and information evening
- ApplicationWith the consultation report attached
- Public consultationQuestions and responses in one inbox
- DecisionYour answers and commitments are ready
- Data in the EUPersonal data is stored and processed in the European Union.
- Residents stay in controlPeople choose what they share and can stop at any time.
- Accessible by designBuilt to WCAG 2.2 AA, readable on any phone.
- Ready for large teamsSingle sign-on, roles and an audit trail.
Start with a free neighbourhood scan
Tell us where your project is, and we prepare a scan of the area for you.
- How many addresses lie within 250 and 500 metres, per street
- Which plans, permits and works are already under way nearby
- A first engagement plan with channels and timing
Early accessWe are starting with a small group of organisations. Book a demo to request a place.
In a 30-minute video call we show you HelloStreet with a project like yours: the scan, the letter, the inbox and the report.
Book a demoQuestions and answers
Do residents need to install an app?
No. Everything works in the browser, through the QR code on the letter or a link. Residents who want push notifications use the HelloStreet app for iOS and Android, or your own branded app.
What is community engagement software?
Software that helps an organisation inform and involve the people around its project or site: neighbours, shops, schools, associations and the local press. From the first letter before the planning application to the last day on site.
Does it help with a Statement of Community Involvement or a participation report?
Yes. Everything you do, every letter, meeting, question and answer, is kept in one log. HelloStreet turns it into the report your planning authority asks for, with every statement linked to its source.
Can we have our own app?
Yes. On the Organisation and Enterprise plans your app carries your name and branding in the App Store and Google Play, with all your projects in it. We handle the builds and updates.
How do you handle personal data?
Data is stored in the EU. Residents choose what they share and can unsubscribe at any time. Nothing is used for sales or marketing without explicit consent.
Does it replace our website or CRM?
No. HelloStreet works next to them. Link project pages from your own site and export contacts and cases whenever you need them.
Where does the AI get its information?
From your own approved documents, connected project tools and the conversations in HelloStreet. For local signals it uses public sources and posts you bring in yourself. Your team sees which source every insight and answer is based on.
Do we then have to respond to every question from the neighbourhood?
No. You decide how far you go. Questions that keep coming back are answered once, for everyone, on the project page. The rest arrives in one inbox, with a draft reply your team checks. You do not need to staff a chat line.
Does the AI answer residents without a check?
Only from sources you approved, and only on topics you allow. Anything sensitive or uncertain goes to your team first.
Do you monitor individuals on social media?
No. HelloStreet tracks themes, not people. It reads public sources and content you add, aggregates it and removes personal details.